Refund policy
Thank you for shopping with us! We strive to provide you with the best quality products and exceptional customer service. Please read our refund policy carefully before making a purchase.
Made to Order Products
All of our products are made to order, which means they are crafted specifically for you once you place your order. Due to the custom nature of our products, we do not accept returns or offer refunds unless there is a mistake on our part.
Eligibility for Refunds
We can only offer a refund or replacement if:
There was an error in your order that was made by us (e.g., incorrect item, wrong size, wrong color, etc.)
The product is defective or damaged upon arrival.
Process for Refunds
If you believe there has been a mistake with your order, please follow these steps:
Contact Us: Reach out to our customer service team on the Contact Us page within 7 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos if applicable.
Review: Our team will review your request and respond within 3 business days.
Resolution: If your request is approved, we will either remake the product or issue a refund to your original payment method. Refunds may take up to 7 business days to process after approval.
Non-Refundable Situations
We cannot offer refunds or replacements in the following situations:
Change of mind or personal preference
Incorrect information provided by the customer (e.g., wrong address, incorrect size selection, etc.)
Normal wear and tear
Customer Satisfaction
Your satisfaction is important to us. If you have any concerns or questions about your order, please do not hesitate to contact our customer service team. We are here to help and ensure that you have a positive shopping experience with us.
Contact Us
If you need assistance or have any questions about our refund policy, please contact us on the Contact Us page.
Thank you for understanding our refund policy. We appreciate your business and look forward to serving you again!
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